# Conversora Platform Documentation & Publications (llms.txt) > Conversora helps merchants manage products, storefront pages, orders, and customer messages in one workspace. AI-assisted replies use available store information and settings; connected channels and actions depend on account configuration. ## Core Features & System Capabilities - **AI assistant**: Draft or send replies on supported connected channels, depending on store settings and permissions. - **Inbox**: Review messages from channels connected to the store. - **Storefront editor**: Edit supported page sections, text, images, and theme settings, then preview and publish changes. - **Products and stock**: Manage product details, options, prices, stock, and images. - **Orders and delivery**: Review orders and available invoice and delivery actions; confirm payment and provider status before fulfillment. - **Payments**: Configure payment methods available for the store and confirm provider results before treating an order as paid. - **Custom domain**: Connect a domain and check its verification and HTTPS status. - **Developer tools**: API and webhook documentation for supported integrations; review available permissions before connecting an external tool. ## Documentation Index & Direct URLs ### Getting Started - [Set up your store](https://conversora.io/docs/getting-started/quickstart-guide): Create your store, add products, connect supported channels, and review your customer reply settings. - [Store Profile, Currency, Timezone & Team Members](https://conversora.io/docs/getting-started/business-profile-onboarding): Detailed guide to setting up your company profile, legal details, operating currency, local timezones, and inviting team members with role-based permissions. - [Manage multiple stores](https://conversora.io/docs/getting-started/multi-store-management): Switch between stores and review the products, orders, and settings for each one. - [How Conversora handles requests](https://conversora.io/docs/getting-started/architecture-how-it-works): A developer overview of request handling, data access, and background work. Check the current repository configuration for implementation details. ### AI assistant replies - [AI assistant replies and settings](https://conversora.io/docs/ai-employee/ai-operator-overview): Set reply rules, choose whether staff review replies, and test the assistant using your store information. - [Add store information and reply rules](https://conversora.io/docs/ai-employee/knowledge-base-training): Add FAQs and policies the assistant may use when drafting or sending customer replies. - [AI Safety Guardrails, Discount Ceilings & Human Escalation](https://conversora.io/docs/ai-employee/guardrails-safety-thresholds): Protect profit margins and brand integrity with strict discount ceilings, sentiment-based escalation, and prohibited topic guardrails. - [Assistant information and conversation context](https://conversora.io/docs/ai-employee/assistant-memory-learning): Learn what information the assistant can use in a conversation and how to check that it is accurate. ### Messages and social posts - [Connecting Instagram DMs & Facebook Messenger](https://conversora.io/docs/omnichannel-inbox/connecting-meta-channels): Connect your official Instagram Business account and Facebook Page using Facebook Login for Business to enable automated messaging and unified inbox management. - [Connecting Telegram Bot for Customer Support & Store Alerts](https://conversora.io/docs/omnichannel-inbox/connecting-telegram-bot): Connect a Telegram bot if the feature is available for your store, and review which messages or alerts it can handle. - [Managing Conversations: Unified Inbox, Customer Context & Handoff](https://conversora.io/docs/omnichannel-inbox/autopilot-vs-manual-mode): Review conversations, check available customer details, and use the staff handoff controls shown in your inbox. - [AI Social Post Scheduler: Auto-Generate & Publish Content](https://conversora.io/docs/omnichannel-inbox/social-post-scheduler): Draft, schedule, and auto-publish marketing posts, product highlights, and carousel announcements across Instagram and Facebook with AI copy generation. ### Storefront & Website Builder - [Visual No-Code Storefront Builder: Customizing Your Website](https://conversora.io/docs/storefront-builder/visual-canvas-editor): Build and edit your storefront with the visual page editor, then review the changes before publishing. - [Theme Styling: Custom Colors, Typography & Brand Presets](https://conversora.io/docs/storefront-builder/theme-typography-colors): Personalize your storefront design with custom brand color palettes, Google font pairings, card styles, and accessible contrast ratios. - [Creating Custom Pages: About Us, Contact, Policies & FAQs](https://conversora.io/docs/storefront-builder/custom-content-pages): Create and publish SEO-optimized policy pages, brand stories, contact forms, and custom landing pages with rich text formatting. ### Products, options and images - [Adding Products, Multi-Option Variants & SKU Tracking](https://conversora.io/docs/catalog-inventory/products-variants-skus): Manage your product catalog, build multi-option variant combinations (Size x Color), track physical inventory, and prevent overselling. - [Organizing Catalog: Hierarchical Categories & Smart Collections](https://conversora.io/docs/catalog-inventory/categories-and-collections): Structure your catalog with intuitive multi-level category trees and dynamic automated collections based on price, tags, or popularity. - [Media Asset Library: Cloudflare R2 Storage & Optimization](https://conversora.io/docs/catalog-inventory/media-asset-library): Upload, organize, and manage brand photography with zero egress fees and automated WebP edge compression powered by Cloudflare R2. ### Orders and delivery - [Order Processing Lifecycle: From Placed to Delivered](https://conversora.io/docs/orders-fulfillment/order-management-lifecycle): Master the complete order lifecycle: track incoming orders, transition fulfillment statuses, manage customer notifications, and handle cancellations or returns. - [Automatic PDF Invoices & Printable Customer Receipts](https://conversora.io/docs/orders-fulfillment/invoicing-receipts): Generate legally compliant, branded PDF tax invoices, warehouse packing slips, and 80mm thermal receipts with automatic QR and barcode generation. - [Courier Shipping Rates, Delivery Zones & Local Logistics](https://conversora.io/docs/orders-fulfillment/courier-shipping-zones): Set delivery areas and charges, and connect a courier service if it is available for your store. ### Customers - [Customer 360 Profiles, CRM Segmentation & Lifetime Value](https://conversora.io/docs/customers-crm/customer-crm-profiles-lifecycle): Build persistent customer relationship records, track Lifetime Value (LTV), segment high-value shoppers, and view historical omnichannel conversations across Instagram, WhatsApp, and Web. ### Payments, Discounts & Checkout - [Setting Up Stripe & Credit Card Payments](https://conversora.io/docs/payments-checkout/payment-gateways-stripe): Accept international Visa, Mastercard, American Express, Apple Pay, and Google Pay with automated webhook reconciliation powered by Stripe. - [Setting Up bKash, Nagad, Bank Wire & Cash on Delivery (COD)](https://conversora.io/docs/payments-checkout/local-payments-bdt): Enable popular Bangladeshi payment methods: automated bKash merchant checkout, manual Nagad/bKash TrxID verification, and Cash on Delivery. - [Discounts, Promo Coupons & Digital Gift Cards](https://conversora.io/docs/payments-checkout/discounts-coupons-gift-cards): Create discount codes and gift cards with the limits and eligibility rules available in your store. ### Custom domain and HTTPS - [Connecting a Custom Domain (CNAME & A Records Setup)](https://conversora.io/docs/custom-domains/connecting-custom-domain): Connect your branded custom domain (e.g., yourbrand.com or store.yourbrand.com) with automated Cloudflare edge SSL certification and global CDN routing. - [Troubleshooting Custom Domain DNS & SSL Issues](https://conversora.io/docs/custom-domains/domain-troubleshooting): Diagnose and resolve common DNS propagation delays, Cloudflare proxy conflicts, CAA record blocks, and SSL pending states. ### Customer and store notifications - [Customer Notification Templates: SMS, WhatsApp & Email Alerts](https://conversora.io/docs/notifications-alerts/customer-notifications-templates): Automate transactional customer alerts for order confirmations, fulfillment dispatches, tracking links, and delivery notices across SMS, WhatsApp, and email. ### Sales and traffic reports - [Analytics Dashboard: Live Traffic, Sales Funnel & UTM Attribution](https://conversora.io/docs/analytics-reports/live-feed-dashboard): Monitor real-time visitor sessions, Gross Merchandise Value (GMV), conversion funnels, and marketing campaign attribution. - [Exporting Financial, Inventory & Sales Reports (PDF / CSV)](https://conversora.io/docs/analytics-reports/exporting-pdf-csv-reports): Export itemized sales spreadsheets, inventory audits, and branded PDF executive financial summaries for accounting and business reviews. ### Developer API, webhooks and external AI tools - [Headless Commerce REST API & Webhook Subscriptions](https://conversora.io/docs/developer-api/headless-commerce-api): Integrate Conversora with custom mobile apps, external ERPs, point-of-sale systems, and warehouse barcode scanners using our secure REST API. - [Model Context Protocol (MCP) Integration & AI Tool Hooks](https://conversora.io/docs/developer-api/meta-mcp-model-context-protocol): Expose your store's inventory, order management, and customer data to external AI agents using Anthropic's standardized Model Context Protocol (MCP). ### Team members and permissions - [Team Management, Staff Roles & RBAC User Permissions](https://conversora.io/docs/users-and-team/team-roles-and-user-permissions): Invite staff members, assign 5-tier role-based access control (Owner, Admin, Manager, Staff, Member), configure Clerk organization RBAC, and manage member permissions. ### Troubleshooting & FAQs - [Troubleshooting: Meta OAuth Reconnection & Permission Fixes](https://conversora.io/docs/troubleshooting-faqs/meta-token-reconnect): Troubleshoot a disconnected Meta account and review the steps to reconnect it. - [Troubleshooting: AI Escalations & 'Needs You' Queue Management](https://conversora.io/docs/troubleshooting-faqs/ai-message-escalation-faq): Understand why Aura Bot escalates certain customer chats, how to prioritize the 'Needs You' queue, and best practices for human-agent handoffs. ## Company Publications & Engineering Blog - [Introducing Conversora: AI tools for everyday store work](https://conversora.io/blog/introducing-conversora-the-ai-employee-for-modern-commerce): Why we built a workspace for store management, customer messages, orders, and follow-ups. - [How customer conversations support online sales](https://conversora.io/blog/why-conversational-commerce-is-replacing-traditional-storefront-funnels): A practical look at answering product questions, sharing links, and following up on abandoned checkouts. - [How Conversora runs storefronts on Cloudflare Workers](https://conversora.io/blog/how-we-built-sub-50ms-multi-tenant-storefronts-on-cloudflare-workers): A look at the Next.js, OpenNext, Cloudflare Workers, and PostgreSQL setup behind Conversora storefronts. - [Managing Instagram and Facebook sales messages](https://conversora.io/blog/mastering-social-selling-instagram-dm-automation-guide): A practical guide to handling product questions, sharing links, and organizing social messages. - [Supporting online stores in Bangladesh](https://conversora.io/blog/bangladesh-ecommerce-revolution-bengali-ai-and-local-payments): How Bangla and Banglish messages, bKash, cash on delivery, and courier delivery fit into Conversora. ## Technical overview - Store access is controlled by application authorization and data-access rules. Review the current implementation for feature-specific details. - The web application uses Cloudflare Workers with OpenNext. Response time depends on the route, cache state, region, and connected services. - Webhook and background-job behavior depends on the connected provider and current integration status. Confirm processing and delivery results before relying on them.